Terms & Conditions

FRENCHITURE is a French Furniture Brand selling Hard Made Furniture, Reproduction furniture, Art Deco & Marquetry Furniture. 

Every product, drawing, sample, design, sketch, or product whatsoever designed, created, or produced by FRENCHITURE – hereinafter referred to as the PRODUCT.

Every private person, corporate entity, or registered company who enters a legal transaction, hereinafter referred to as the CUSTOMER.

The ORDER is to be understood as a legal transaction regarding the acquisition of the PRODUCT or SERVICE by the CUSTOMER.

The REPRESENTATIVE is to be understood as a Frenchiture employee, with an official email address. The CUSTOMER enters a legal transaction with Frenchiture through the REPRESENTATIVE.

The Terms and Conditions are applicable to all transactions of Frenchiture, including but not limited to the following activities: Sales of Goods, Design Services, Product Assembly and Fitting.

The DATE OF PURCHASE is to be understood as the date that a pre-payment is received by FRENCHITURE.

FRENCHITURE reserves the right to not enter a legal transaction with a CUSTOMER at its own discretion.

Frenchiture may modify these Terms and Conditions at any time. By entering in a legal transaction with Frenchiture, the CUSTOMER accepts the Terms and Conditions in force at the DATE OF PURCHASE.

The Terms and Conditions are published and updated on Frenchiture's official website.

All accounts will only be registered once the first pro-forma is issued. Customer is required to provide valid Company information, including and not limited to: Billing name, Billing address, (Company Registration number or Resale number). A credit application accompanied by the client’s certificate of resale is required to open an account. Open credit terms will be considered on an individual basis, after the first pro-forma order.

There are no required minimums when purchasing FRENCHITURE products.

To place an order, the CUSTOMER is required to provide information requested by the REPRESENTATIVE for the purpose of a legal transaction, including and not limited to: Billing Name and Billing Address, taxpayer or GST number (Company Registration number or Resale number), and email address; or other mandatory information if needed for a legal transaction.

The CUSTOMER is responsible for selecting the PRODUCTS that constitute the PURCHASE.

Pro-Forma invoice must be required for every PURCHASE meant to be placed with FRENCHITURE official REPRESENTATIVE. The payment of the official Pro-Forma invoice confirms the CUSTOMER’s item selection, including all finishes specified for each product listed for that given ORDER.

FRENCHITURE reserves the right to consider a Pro-Forma invoice valid for 30 working-days from the day that it is initially sent. Therefore, the CUSTOMER is advised to require separate Pro-Forma invoices, distinguishing product and shipping quotations; In the case of Pro-Forma invoices with shipping quotes, these are considered valid for 10 working-days.

FRENCHITURE offers a Design Service to customize its products to meet Customers’ needs and specifications. Additionally, FRENCHITURE also accepts Made-to-Measure requests.

A design fee is applied to all Custom / Bespoke orders. This fee is deductible from the final PRODUCT invoice. FRENCHITURE reserves the right of setting the valid period and price of a custom-made product official quote accordingly.

 An official signature and company stamp from the CUSTOMER is required for all technical drawings / schemes associated to any personalized Custom / Bespoke product.

Lead time for Custom / Bespoke products is proposed case-by-case at FRENCHITURE’s discretion. The lead time begins when the REPRESENTATIVE confirms the reception of the signed technical drawing / scheme by the CUSTOMER.

FRENCHITURE provides a lead time estimate with official quotes and pro-forma invoices that include Custom / Made to Measure / Bespoke products, and establishes a final lead time commitment with each technical drawing to be signed by the CUSTOMER

For Online Orders, production will not begin on any PRODUCT requiring any type of fabric, leather, trim or cords supplied by the purchaser until ALL the materials for the products ordered have arrived and have been properly identified by FRENCHITURE.

FRENCHITURE takes no responsibility for the selection of fabrics chosen by the CUSTOMER.

Customer is Responsible to Provide correct shipping information including Delivery address & Phone Number to avoid any Delays.

FRENCHITURE reserves the right, without prior notice, to discontinue products or change specifications on products.

FRENCHITURE attempt to ensure that information on website or official printed materials are complete, accurate and current. Despite the efforts, the information provided may occasionally be inaccurate, incomplete or out of date.

The main characteristics of products are shown on each product page. All weights, measures and similar descriptions are approximate, due to the raw materials features and techniques; and are provided for convenience purposes only.

FRENCHITURE makes reasonable efforts to accurately and faithfully display the attributes and relevant information of the original products, including technological means to reduce inaccuracies as much as possible and the applicable colors. However, the products displayed may differ slightly to the real garments in terms of image and colors due to the computer system, media screens or printed materials. In consequence, FRENCHITURE does not fully guarantee a perfectly clear identity of final products in comparison to their graphic representation shown on the official website or official marketing material.

FRENCHITURE products are one-of-a-kind handcrafted pieces. Each product has its own unique attributes which are impossible to replicate identically from piece to piece due to human factor of finest craftsmanship.

Due to the nature of FRENCHITURE manufacturing processes, techniques and selection of materials, certain products may exhibit slight variations, minor marks, pitting, porosity and/or color anomalies.

Many wood, stone and metal materials and finishes may vary in color, veining, tone and character, it is considered to be part of the natural beauty. While manufacturer will make every effort to match a finish and/or texture, no guarantee can be made of an exact match. Manufacturer does not guarantee finishes against fading and oxidizing.

All Products featuring brass elements will need to be properly cared for and polished over time. Due to the porous nature of brass, it is common to have slight, unavoidable discrepancies in the metal upon production completion. Foundry products may vary in weight because the nature of the process.

FRENCHITURE does not fully guarantee a perfectly clear identity of identical finishes in two or more pieces manufactured in separate orders - with respect to coloring, and precision detailing of handmade processes such as wood carving, ceramics, foundry and other metalwork, for the technical reasons listed above. FRENCHITURE works every day to enhance product’s quality, aesthetics, usability and reliability.

8: Climatic conditions, including heat, light and humidity levels, within the user’s environment, can affect fabric and wood, and may lead to fading, stretching, shrinking or other damage.

The selection of furniture or fabrics for specific placements or applications is made at the discretion and sole risk of the customer and Frenchiture shall have no liability for such selections.

FRENCHITURE Product prices are in US Dollar.

FRENCHITURE Prices may be different than its Partner Retailers from Similar products.

FRENCHITURE Prices are subject to change and will be as quoted on FRENCHITURE's official Website.

Our Prices exclude sales tax.

Standard packaging is included in all products prices. If the customer requires specific packaging, it will be charged accordingly.

The customer can not derive any rights from any information provided by FRENCHITURE regarding an offer, catalogue, leaflet, pricelist, etc.

FRENCHITURE reserves the right, without prior notice, to discontinue products or change specifications and prices on products.

10: Prior to the start of the production and/or delivery of the products, FRENCHITURE requires a 50% advance payment deposit of the total amount, to settle all standard orders. The remaining final balance is required once the order is completed and prior to shipping.

For Custom / Bespoke orders and for Stock Orders, an advanced payment deposit of the total amount is required.

Customer have to provide proof of payment on pick up of goods. Our Team may ask for ID as well.

 The purchased Products may be dispatched once the final balance is cleared with the complete payment of all amounts due by the customer to FRENCHITURE.

Product Prices do not include Shipping costs and shipping costs can be calculated after adding an item in Cart.

When on behalf of the Customer, the loading, transport, logistics, custom clearance, insurance, unloading or installation of the piece at the place of destination is the entire responsibility of the Customer. 

Some Shipping Services are available upon request to FRENCHITURE. Shipping services are charged in separate from Product orders. Quotes for Shipping Services are calculated by entering shipping details during checkout.

It is Responsibility of customer to be home to Receive their Goods or Delivery.

Standard Items are shipped with Courier companies and Delivery may take 3 to 5 working days sometimes longer if Address is in Rural Area.

All Furniture & Oversize Items are shipped with third Party Moving Companies and Deliveries may take 3 to 14  days sometimes longer in some cases.

(For Shipping Claims, consult WARRANTY & DAMAGE CLAIMS)

 FRENCHITURE Reserves the Right to charge customer fees for Storage if customer doesn’t collect their goods within 5 days Since Frenchiture Notified Customers that Goods are ready for Pick up. If Goods not collected with in 5 days we may transfer the goods to our storage warehouse and customer may be liable for storage fees.

FRENCHITURE Have most of The Products in stock and some products may be Pre-ordered if out of stock. All in stock Products are Available for collection & Dispatch with in 2 days of purchase and Customer is required to pay in full on time of Purchase. Out of stock products may be custom ordered if requested by customer and minimum of 50% non-refundable Deposit is required.

FRENCHITURE shall be liable for material defects in accordance with the applicable legal provisions. 

Every claim is assessed case-by-case by FRENCHITURE Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to the REPRESENTATIVE and FRENCHITURE Customer Care service within 2 working days after the reception of the products. After this period, FRENCHITURE reserves the right to decline any responsibility on the conditions of the goods.

FRENCHITURE’ strongly advise Customers to verify firstly if damages are perceptible on the package, and then verify all crates upon delivery in order to check for  the conditions of the goods.

The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.

If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. FRENCHITURE shall not be liable in any way for the replacement, acquisition, or any other costs related with the replacement of the original boxes or crates.

Damaged products being returned must be in the condition in which they were received by the CUSTOMER. The products must be well accommodated to avoid extra damages. The CUSTOMER must not attempt to modify, handle, install or repair them.

FRENCHITURE compromises to offer the client a solution proposal within 5 working days of the claim registration and all information requested by the Customer Care service is cleared

The CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims must be accompanied by photographic or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.

FRENCHITURE ensures the repairing or replacement of the components detailed in the claim submission form. FRENCHITURE strongly advise to storage the products in good conditions. All other damages not included in the claim submission will not be covered under FRENCHITURE warranty and may be subjected to an up charge.

FRENCHITURE reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address. Any transportation of the product from destination to a second location will forfeit any transportation damage claim.

When claims occur, FRENCHITURE exchange information with the CUSTOMER of the related purchase. FRENCHITURE reserves the right to not share information or deal with other entities or persons besides the CUSTOMER.

FRENCHITURE is not responsible for claims from orders placed to other entities, agents, showrooms, or any other beyond FRENCHITURE’s reasonable control, besides an official REPRESENTATIVE of FRENCHITURE.

FRENCHITURE reserves the right to decline responsibility if: a. The claim is presented after the 2 working day period or is not accompanied by the mandatory information mentioned in 5 working days. The claimed products were altered out or any way tempered with, either by the client or by a third party, without FRENCHITURE’s consent;  The products show clear signs of regular use.

SHIPPING CLAIMS

Claims for defects as a result of the shipping process handled by the CUSTOMER, are not covered under FRENCHITURE’s warranty. 

FRENCHITURE is not responsible for a CUSTOMER’s own- or third-party freight damage and claim. In these cases, FRENCHITURE is committed to finding a suitable solution with the CUSTOMER.

When on behalf of FRENCHITURE, should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Failure to report, or to provide written claim for any damage or loss within 2 working days of the delivery will automatically release FRENCHITURE for any liability for damage sustained in transit cargo.

The CUSTOMER may claim warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims related to shipping, must be accompanied by the signed POD, photographic or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.

Proving that any damage in the piece caused by quality requires replacement, FRENCHITURE compromises to exchange the damaged part or complete product(s) within a period agreed with the CUSTOMER. It is MANDATORY that FRENCHITURE collects the damaged part or complete.

Custom Products - Prior to the start of the production and/or delivery of the products, FRENCHITURE requires an advance payment for every order. Products are manufactured upon the confirmation of deposit.

Should the CUSTOMER need to modify a requested article, its finish or quantity, or correct any errors in the order, specified in the official Pro-Forma invoice, following its corresponding order placement, the CUSTOMER should follow the instructions suggested by the Customer Care service.

FRENCHITURE reserves the right to charge for any alterations made to the order, 2 working days after its payment confirmation is received.

Cancellations are accepted within 24 hours after the deposit of the first advance payment. All cancellation requests will not be accepted after that period.

FRENCHITURE reserves the right to retain 30% of the total amount of the Product by the CUSTOMER for all Standard Orders. The same is applied for Custom / Bespoke orders if a technical drawing was not sent from the REPRESENTATIVE to the CUSTOMER.

For Custom / Bespoke orders, if the technical drawing has been sent from the REPRESENTATIVE to the CUSTOMER, FRENCHITURE reserves the right to retain 50% of the total amount deposited by the CUSTOMER. The same is applied for Stock Orders.

Cancellations will not be accepted of any Custom / Bespoke orders if a technical drawing is approved and signed by the CUSTOMER and/or the production started. FRENCHITURE reserves the right to refuse the return or refund of any Custom / Bespoke item.

FRENCHITURE reserves the right to complete a refund or make an item replacement, only once the original item has been delivered to its designated warehouse and verified for damage.

FRENCHITURE is also reserved the right to refuse or deduct credit from a refund in cases where the original item is not returned in pristine condition. All products must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.) and must be accompanied by the purchase invoice.

FRENCHITURE shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods.

The General Terms and Conditions may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions shall be effective as of the date of publication on website and shall therefore apply to orders submitted after that date.

All out discounts are automatically calculated during checkout and no further discounts may apply. In stores all the items priced are Final sale Prices and are after discounts.

Any Products sold in store are sold as is so its customers responsibility to inspect the goods before taking away these goods will not be accepted for Returns after 24 hours.

FRENCHITURE is not responsible for any Physical Damage done to Products by Customer and we do not accept returns on goods damaged by customer.

FRENCHITURE reserves the right to run Special Promotions for in Store customers and these Promotions may not apply to online orders.

Thank you for Reading our Terms & Conditions Please feel free to contact our Team if you have questions.