We have a 30-day return policy, which means you have 30 days after receiving your item to request Return if item you received is Damaged, Faulty or other than what you ordered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Frenchiture@gmail.com. Please note that returns will need to be sent to the following address: Sacramento
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Frenchiture@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1 We offer our customers worry free change of mind with in 24 hours of purchase. Customer must contact us with in 24 hours if they have changed their mind & we can cancel order if item has not been shipped yet. A fees of 3% applies as its charged by Payment processing company.
2 All Returns are accepted if customer received an Item which is damaged, Broken or Faulty. Customer must contact us as soon they received the item usually with in 1-2 day of arrival.
3 Please note Shipping fees are not Refundable.
4 No refunds are made if customer declines to Return the Product to us.
5 we cover Return shipping costs in Faulty Returns for example we Delivered you wrong item or Damaged item.
6 some customers may be eligible for store credit depends on nature of return.
7 We value our customers and we offer customers a great support during the process of Returns.
8 All goods must be returned in original packaging.
9 refund credits or payments are processed with in 3 days after we received the Returned item.
10 No fault returns are not accepted after 24 hours or before leaving our warehouse.
